Refund & Return Policy

At LA ROMARIE, we take pride in delivering carefully crafted fragrances and premium perfume products. Because perfumes are personal-use products and must maintain strict standards of hygiene, quality, and product integrity, we have a limited return and refund policy.

Please read the following policy carefully before placing your order.

1. Returns & Exchanges

LA ROMARIE generally does not accept returns or exchanges for products that have been delivered correctly and are in good condition.

Returns or exchanges are not accepted for reasons including:

• Change of mind

• Personal preference

• Fragrance preference or scent dissatisfaction

• Choosing the wrong fragrance

• Choosing the wrong product or size

• The fragrance not smelling as expected

• Dislike of the fragrance after opening or using the product

• Minor variations in fragrance perception

• Product no longer being required

• Failure to check product details before placing the order

Because fragrance perception can vary from person to person and may be influenced by skin chemistry, environment, temperature, and individual preferences, dissatisfaction with the scent alone does not qualify for a return or refund.

2. Damaged, Defective, Incorrect or Missing Products

If you receive a product that is:

• Damaged during transit

• Leaking or broken

• Defective

• Incorrectly shipped

• Missing from your order

• Significantly different from the product ordered

please contact LA ROMARIE within 48 hours of delivery.

Claims submitted after 48 hours may not be accepted unless otherwise required under applicable law.

3. Unboxing Video Requirement

For your protection and to help us verify shipping-related issues, we strongly recommend recording a continuous, unedited unboxing video when opening your order.

The video should clearly show:

• The unopened package

• The shipping label and order information

• The condition of the package before opening

• The complete opening and unboxing process

• The products received

• The condition of the products and packaging after opening

For claims involving damage, leakage, missing products, or incorrect products, unboxing video evidence may be required before a replacement or refund is approved.

Please retain the original packaging, shipping materials, and affected product until your claim has been completely reviewed.

4. How to Raise a Return, Replacement or Refund Claim

To help us investigate your concern, please provide:

• Your order number

• Clear photographs of the outer package

• Clear photographs of the product

• A continuous unboxing video, where applicable

• A brief description of the issue

• Any other information reasonably requested by our support team

Our team will review the submitted information and determine the appropriate resolution.

Depending on the circumstances, LA ROMARIE may provide a replacement, store credit, refund, or another appropriate remedy, subject to verification and applicable law.

5. Opened or Used Perfumes

For hygiene, safety, and product-integrity reasons, opened, sprayed, tested, partially used, or otherwise altered perfume products are not eligible for return or exchange due to change of mind, fragrance preference, or personal dissatisfaction.

If a product is confirmed to be defective, damaged, incorrectly supplied, or otherwise eligible for a remedy under applicable law, LA ROMARIE will assess the matter separately.

6. Product Packaging

Perfume packaging may occasionally experience minor cosmetic imperfections during transportation that do not affect the perfume or its usability.

Minor issues such as:

• Small dents or creases in an outer box

• Minor packaging marks

• Slight variation in packaging appearance

• Normal manufacturing or packaging variations

may not qualify for a refund or replacement if the perfume itself remains intact and usable.

However, if the product has suffered significant damage, leakage, breakage, or another material defect, please contact us within 48 hours of delivery.

7. Refunds

Refunds will only be issued when:

• A refund has been approved by LA ROMARIE;

• The product is determined to be eligible under this policy; or

• A refund or other remedy is required under applicable Indian law.

Where a refund is approved, it will generally be processed through the original payment method used for the order.

The time required for the refunded amount to appear in your account may vary depending on the payment gateway, bank, card issuer, or other financial institution.

8. Replacement

Where appropriate, LA ROMARIE may offer a replacement instead of a refund.

Replacement availability will depend on product availability and the nature of the issue.

If the originally ordered product is unavailable, LA ROMARIE may, at its discretion and subject to customer agreement, provide an alternative resolution such as a refund or store credit.

9. Order Cancellation

Cancellation requests must be submitted before the order is processed or dispatched.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

If you wish to cancel an order, please contact us as soon as possible with your order number.

For Cash on Delivery (COD) orders, customers are requested to accept orders that they have confirmed.

Repeated refusal or non-acceptance of COD orders may result in restrictions or removal of COD availability for future purchases.

10. Incorrect Address or Delivery Information

Customers are responsible for providing accurate shipping information at the time of checkout.

LA ROMARIE will not be responsible for delivery issues resulting from:

• Incorrect or incomplete address

• Incorrect PIN/postal code

• Incorrect phone number

• Incorrect recipient information

• Failure to provide necessary delivery instructions

• Failure to accept the shipment

If a shipment is returned to LA ROMARIE because of incorrect information or non-acceptance, additional shipping charges may apply if the customer requests re-dispatch.

11. Products Purchased During Promotions or Offers

Products purchased as part of promotional offers, discounts, bundles, free-product offers, or special campaigns may be subject to additional terms.

Any promotional terms displayed at the time of purchase will apply in addition to this Refund & Return Policy.

12. Fraudulent or Abusive Claims

LA ROMARIE reserves the right to investigate claims and may reject requests where there is reasonable evidence of:

• Repeated or abusive refund claims

• Product misuse

• Tampering

• Intentional damage

• Fraudulent claims

• Manipulation of evidence

• Unauthorized returns

• Any other misuse of the return or refund process

Nothing in this section affects any rights or remedies that cannot legally be excluded.

13. Important Notice

LA ROMARIE reserves the right to inspect and verify products and supporting evidence before approving a replacement, return, refund, or other resolution.

This policy is intended to protect both our customers and the integrity of our fragrance products.

Nothing in this Refund & Return Policy limits or excludes any consumer rights, guarantees, warranties, or remedies that cannot legally be excluded under applicable Indian law.

14. Contact Us

For eligible return, replacement, damaged-product, incorrect-order, or refund-related concerns, please contact us within 48 hours of delivery.

Brand: LA ROMARIE
Email: order@laromaire.com
Website: https://laromaire.com/

Please include your order number in the subject line or message when contacting our support team.