Shipping policy

Shipping Policy

At LA ROMARIE, every order is carefully prepared, packed, and dispatched to ensure your fragrance reaches you safely and in excellent condition.

We currently offer shipping across India, subject to courier service availability at the delivery address.

1. Order Processing

Orders are processed after successful payment confirmation or Cash on Delivery (COD) verification, where applicable.

Orders are generally processed and dispatched within 1–2 business days.

During product launches, festive seasons, sales, promotional campaigns, or periods of unusually high order volumes, processing may take slightly longer.

Once your order has been dispatched, you will receive tracking information through the contact details provided during checkout, where applicable.

2. Shipping Across India

FREE SHIPPING is available across India on eligible orders, unless otherwise stated at checkout or during a specific promotional offer.

We currently ship to most serviceable locations across India through our logistics and courier partners.

Certain remote, restricted, or non-serviceable locations may have extended delivery timelines or may not be eligible for delivery.

3. Estimated Delivery Times

Once dispatched, estimated delivery timelines are generally:

  • Metro Cities: 3–5 business days

  • Other Locations: 4–7 business days

  • Remote / Extended Service Areas: 5–10 business days

These are estimated delivery timelines and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, courier operations, weather conditions, public holidays, peak-season demand, transportation disruptions, or other circumstances beyond our reasonable control.

4. Cash on Delivery (COD)

Cash on Delivery may be available for eligible products, order values, and serviceable locations.

Please note:

  • COD orders may require verification before dispatch.

  • Customers must provide accurate contact and delivery information.

  • Customers are requested to accept confirmed COD orders at the provided delivery address.

  • Repeated order refusals, failed deliveries, or Return-to-Origin (RTO) shipments may result in COD restrictions on future orders.

  • LA ROMARIE reserves the right to restrict or disable COD for particular orders, customers, products, or locations where reasonably necessary.

  • COD availability may vary based on courier coverage and other operational factors.

If a COD order is returned due to customer-related reasons and the customer requests re-dispatch, a ₹100 re-dispatch fee may apply.

5. Order Tracking

Once your order has been dispatched, tracking details will generally be shared through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information provided to monitor the progress of your shipment.

Courier tracking information may take some time to become active after dispatch.

If the tracking status remains unchanged for an extended period, please contact our customer support team with your order number.

6. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information at checkout.

Please carefully verify:

  • Full name

  • Complete shipping address

  • PIN code

  • Mobile number

  • Email address

  • Apartment, building, house, or landmark details where applicable

LA ROMARIE will not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

If an order is returned because of an incorrect address, incorrect contact information, customer refusal, customer unavailability, or repeated failed delivery attempts, a ₹100 re-dispatch fee may apply if the customer requests another delivery attempt.

Re-dispatch will be initiated after confirmation and payment of the applicable fee.

7. Delayed Shipments

Although we work with our logistics partners to deliver orders within the estimated timeframe, occasional delays may occur.

Delays may result from circumstances including:

  • Courier network disruptions

  • Weather conditions

  • Public holidays

  • Festive or promotional periods

  • Transportation delays

  • Natural events

  • Government restrictions

  • Incorrect delivery information

  • High shipment volumes

  • Other unforeseen circumstances

A delay beyond the estimated delivery period does not automatically qualify an order for cancellation or refund.

If your shipment is significantly delayed, please contact our support team and we will make reasonable efforts to assist you.

8. Lost or Missing Shipments

If your shipment appears to be lost in transit, please contact LA ROMARIE with your order number and tracking information.

We may coordinate with the relevant courier or logistics partner to investigate the shipment.

If an order is marked as delivered but you have not received it, please contact us as soon as possible so that we can assist with the appropriate investigation.

9. Damaged Packages or Products

Perfume bottles are carefully packed before dispatch.

If your package appears visibly damaged, crushed, opened, or tampered with at the time of delivery, we recommend documenting the condition of the package before opening it.

If you receive a perfume that is:

  • Broken

  • Leaking

  • Damaged during transit

  • Defective

  • Incorrect

  • Missing from the shipment

please contact us within 48 hours of delivery.

Please provide your order number along with clear photographs and, where available, an unboxing video showing the condition of the package and product.

For complete details regarding damaged, defective, incorrect, or missing products, please refer to our Refund & Return Policy.

10. Unboxing Video

We strongly recommend recording a continuous, unedited video while opening your package.

The video should clearly show:

  1. The unopened shipping package.

  2. The shipping label.

  3. The condition of the package before opening.

  4. The complete opening process.

  5. The products and packaging inside.

  6. The condition of the product after opening.

For certain damage, leakage, missing-item, or incorrect-product claims, an unboxing video may be required to help us verify the issue.

Please retain the original packaging and shipping materials until your claim has been resolved.

11. Shipping During Sales & Product Launches

During major launches, festive periods, promotional campaigns, sales, or other high-demand periods, order processing and delivery may take longer than the standard estimated timelines.

We appreciate your patience while our team carefully prepares and dispatches your order.

Any special delivery timelines communicated during a specific promotion will apply to that promotion.

12. Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their operational policies.

Customers should ensure that someone is available to receive the shipment at the provided delivery address.

If delivery cannot be completed after the courier's applicable attempts, the shipment may be returned to LA ROMARIE.

Such shipments may be treated as a Return to Origin (RTO).

13. Return to Origin (RTO)

An order may be returned to LA ROMARIE if delivery fails due to reasons including:

  • Customer refusal

  • Incorrect or incomplete address

  • Incorrect phone number

  • Customer unavailability

  • Repeated failed delivery attempts

  • Failure to respond to courier communication

  • Other customer-related delivery issues

If an RTO shipment is eligible for re-dispatch, a ₹100 re-dispatch fee may apply.

Any refund relating to an RTO order will be handled in accordance with our Refund & Return Policy.

14. International Shipping

At present, LA ROMARIE ships within India only, unless international shipping is specifically announced or made available on the website.

If international shipping becomes available in the future, separate shipping charges, delivery timelines, customs duties, taxes, import requirements, and other applicable conditions may apply.

15. Shipping Restrictions

Certain products, locations, or orders may be subject to shipping restrictions imposed by courier providers, transportation regulations, or applicable laws.

LA ROMARIE reserves the right to cancel or restrict delivery to locations where shipping cannot reasonably or lawfully be completed.

16. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the order is completed.

Where FREE SHIPPING is offered, the applicable eligibility requirements will be displayed on the website or at checkout.

Shipping charges associated with a particular promotional offer may be subject to separate terms.

17. Changes to This Shipping Policy

LA ROMARIE may update this Shipping Policy from time to time to reflect changes in our logistics operations, shipping services, business practices, or applicable requirements.

Any changes will be published on this page with a revised Last Updated date.

18. Contact Us

If you have questions regarding your shipment or delivery, please contact us with your order number.

LA ROMARIE
Email: order@laromarie.com
Website: laromarie.com

Please include your order number and tracking information, where available, so that our team can assist you more efficiently.

Last Updated: September 9, 2026